Paddington Man and Van Privacy Policy
This Privacy Policy explains how Paddington Man and Van collects, uses, stores, and shares personal data about its customers. It applies to all individuals and organisations using Paddington Man and Van services in the area in which we operate. We are committed to protecting your privacy and handling your personal information in a lawful, fair, and transparent manner in accordance with the UK General Data Protection Regulation and the Data Protection Act.
By using our services, you acknowledge that you have read and understood this Privacy Policy. We may update this policy from time to time. Any changes will apply from the date the updated policy is made available.
Data Controller
Paddington Man and Van is the data controller for the personal data described in this policy. As data controller, we determine the purposes and means of processing your personal data and are responsible for ensuring that such processing complies with applicable data protection laws.
Personal Data We Collect
We may collect and process the following categories of personal data when you contact us, request a quote, or use our services:
Identification and contact details, such as your name, billing address, collection address, delivery address, and any alternative contact person you provide to facilitate the move.
Communication details, such as your preferred method of contact and the content of any communications you send to us, including enquiries, feedback, and complaints.
Service and booking information, including details of the services you request, property access information you choose to share, dates and times of moves, inventory descriptions related to the items being moved, and any special instructions for the service.
Payment and transaction information, such as details of the amount paid, payment method type, and transaction references. We do not store your full payment card details. Card details, where used, are processed securely by our payment service providers.
Technical and usage data, which may include information about how you access and use our website or online forms, such as device type, basic log information, and general location information derived from your IP address. This is used to maintain and improve our services and website.
Any other information you voluntarily provide to us that is necessary for us to deliver our services to you.
Lawful Bases for Processing
We process your personal data only where we have a lawful basis to do so under data protection law. These lawful bases include:
Performance of a contract. We process your personal data when it is necessary to provide our services, set up and manage your bookings, arrange and deliver moves, issue invoices, and handle payments.
Compliance with legal obligations. We may process your personal data where necessary to comply with legal and regulatory requirements, such as accounting, record-keeping, taxation, and responding to requests from public authorities where we are legally obliged to do so.
Legitimate interests. We may process your personal data when it is necessary for our legitimate business interests, provided that your interests and fundamental rights do not override those interests. These interests include service delivery, customer care, business administration, service improvement, and protecting our business from fraud or misuse.
Consent. In some situations, we may rely on your consent, for example, where we wish to send you certain types of marketing communications that you have explicitly agreed to receive. Where processing is based on consent, you can withdraw your consent at any time by contacting us.
How We Use Your Personal Data
We use your personal data for the following purposes:
To provide and manage our services, including confirming your booking, planning and carrying out moves, and communicating with you about arrangements and updates.
To manage our relationship with you, which includes handling enquiries, providing customer support, managing feedback, and dealing with any complaints or disputes.
To process payments and keep sufficient accounting and financial records required by law.
To operate, maintain, and improve our business, which may include reviewing our services, training staff, and enhancing our systems and procedures.
To send you service-related communications and, where permitted, limited marketing or information about similar services you have previously used. You can object to receiving marketing communications at any time.
To protect our business, our customers, and our staff, which may include detecting and preventing fraud or other unlawful activity and ensuring the security of our systems.
Data Sharing and Processors
We do not sell your personal data. We may share your personal data with carefully selected third parties when necessary for the purposes described in this policy, including:
Service providers and contractors who act as data processors on our behalf and help us to deliver our services. This may include IT support providers, website and hosting providers, payment processors, and administrative support services.
Professional advisers, such as accountants or legal advisers, where necessary for the operation of our business or to obtain professional advice.
Public authorities, regulators, or law enforcement, where required by law or where we believe it is necessary to protect our rights, the rights of our staff or customers, or to comply with legal processes.
Where we use data processors, they are only permitted to process your personal data in accordance with our written instructions, for the purposes we specify, and must implement appropriate technical and organisational measures to protect your data.
International Transfers
We aim to store and process your personal data within the United Kingdom or European Economic Area wherever possible. If, in limited circumstances, we transfer personal data to a country outside of these areas, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or other measures recognised by data protection law, to protect your rights and your personal information.
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including meeting any legal, accounting, or reporting requirements.
In practice, this generally means that we keep:
Customer and booking records for a period that allows us to manage ongoing services, respond to queries or complaints, and comply with statutory limitation periods for legal claims.
Financial and transaction records for the period required by tax and accounting laws.
Information used for marketing purposes until you object to such processing or withdraw your consent, after which we will retain only limited information necessary to record and respect your preference.
When personal data is no longer required, we will securely delete or anonymise it so that it can no longer be associated with you.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data. These rights are subject to certain limitations and conditions, but we will always respect and facilitate them in accordance with the law.
Right of access. You have the right to request confirmation of whether we process your personal data and to request a copy of the personal data we hold about you.
Right to rectification. You have the right to ask us to correct or update personal data that you believe is inaccurate or incomplete.
Right to erasure. In certain circumstances, you have the right to request that we delete your personal data, for example where the data is no longer necessary for the purposes for which it was collected and we have no legal obligation to retain it.
Right to restriction of processing. You have the right to request that we restrict the processing of your personal data in certain situations, such as while we are checking the accuracy of the data or assessing an objection you have raised.
Right to object. You have the right to object to our processing of your personal data where the processing is based on our legitimate interests, including any direct marketing we carry out. We will consider your objection and stop processing unless we have compelling legitimate grounds to continue or the processing is required for legal claims.
Right to data portability. Where our processing is based on your consent or on a contract and is carried out by automated means, you may have the right to receive your personal data in a structured, commonly used, and machine-readable format and to request that we transfer it to another controller where this is technically feasible.
Right to withdraw consent. Where we rely on consent to process your personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing carried out before consent was withdrawn.
If you wish to exercise any of these rights, you can contact us using the contact details normally used for your dealings with Paddington Man and Van. We may need to verify your identity before responding to your request.
Complaints
If you have any concerns about how we handle your personal data, we encourage you to contact us so that we can try to resolve the issue. You also have the right to lodge a complaint with the relevant data protection supervisory authority in the United Kingdom if you believe that your rights have been infringed.
