Paddington Man And Van Terms and Conditions

These Terms and Conditions set out the basis on which Paddington Man And Van provides removal, transport, loading, unloading, and related moving services in the United Kingdom. By making a booking, the customer agrees to be bound by these terms, which are intended to create a clear understanding of the service, payment, cancellation rights, responsibilities, and legal limits that apply to each man and van service. These terms apply whether the booking is made for a small flat move, single-item transport, office relocation support, or any other agreed carrying service.

For the purpose of these terms, “we”, “us”, and “our” mean the service provider operating under the name Paddington Man And Van, and “you” or “customer” means the person, business, or organisation booking the service. A booking may be made by the customer directly or by an authorised representative. If a person books on behalf of someone else, they confirm that they have authority to accept these terms. Any variation to these terms must be agreed in writing before the service begins. No employee, driver, or contractor may alter these conditions unless authorised by us in writing.

These terms are designed to be fair, practical, and consistent with applicable UK law. They should be read carefully before confirming any booking. By continuing with the reservation process, the customer confirms that they have read, understood, and accepted the relevant provisions, including those relating to payment, cancellation, prohibited items, waste handling, and liability. The customer is also responsible for ensuring that all information provided during the booking process is accurate and complete.

The booking process begins when the customer provides details of the move, including the collection and delivery addresses, the date and preferred time slot, the number and type of items, access conditions, parking restrictions, stairs, lift availability, and any special handling requirements. We may request photographs, inventory lists, or additional information to assess the expected size of the job and the appropriate vehicle or crew. A quotation given before confirmation is usually based on the information supplied at the time and may be revised if the actual service differs materially from that description.

A booking is only confirmed when we accept the request and, where required, receive any deposit or advance payment. Until confirmation is issued, availability is not guaranteed. We may refuse or decline a booking at our discretion, including where the service requested is unsafe, unlawful, outside our operational scope, or incompatible with vehicle access, weight limits, or time constraints. The customer should review all booking details carefully, as they are responsible for checking the date, addresses, contact names, and service requirements.

If the customer requests changes after confirmation, we will use reasonable efforts to accommodate them, but changes are subject to availability and may affect the price, vehicle allocation, or timing. A late change may require rescheduling. If the customer does not provide enough information to complete the service safely and efficiently, we may pause the move, charge additional waiting time, or amend the quote to reflect the actual work involved. Where the customer is absent or uncontactable at the agreed start time, the booking may be treated as a cancellation or a failed attendance, depending on the circumstances.

All charges must be paid in full in accordance with the quotation, invoice, or booking confirmation. Unless otherwise agreed, prices may be stated as fixed rates, hourly rates, or a combination of both. Additional charges may apply for waiting time, congestion, parking expenses, congestion-related delays, carrying items beyond the usual access distance, dismantling or reassembly, long carries, staircase carries, fuel surcharge adjustments, and any extra labour requested by the customer. Any fee that is likely to apply will be explained as clearly as reasonably possible before or during the booking.

We may require a deposit to secure the reservation, and the balance must be paid by the method and time specified in the booking confirmation. Accepted payment methods may include bank transfer, card payment, or other agreed electronic methods. Cash payment may be accepted only if expressly agreed in advance. If payment is declined, reversed, or not received when due, we may withhold the service, suspend ongoing work, or pursue recovery of the outstanding sum. The customer remains responsible for all reasonable costs incurred in recovering overdue amounts, including administration fees, where permitted by law.

The middle paragraph in these terms also clarifies that pricing is based on the assumption that the items can be moved safely, lawfully, and within the agreed scope. If the job changes significantly once the team arrives, the quoted price may no longer apply. Examples include additional floors, unusually heavy items, poor access, long waiting periods, or the need to use extra staff. We will aim to discuss any material change before charging extra, but the customer acknowledges that operational decisions may need to be made promptly in order to complete the job efficiently and safely.

Cancellations must be made as early as possible. If the customer cancels before the agreed cut-off time stated in the booking confirmation, a full or partial refund may be provided depending on whether planning, labour allocation, or vehicle costs have already been incurred. If the customer cancels at short notice, after the team has already been dispatched, or on arrival at the collection address, a cancellation fee may apply. Where a deposit has been taken, it may be retained in whole or in part to reflect reasonable losses and administrative costs.

We may cancel or reschedule a booking if necessary due to vehicle breakdown, unsafe weather conditions, traffic disruption, staff illness, access issues, or other circumstances beyond our reasonable control. If we must cancel, we will use reasonable efforts to notify the customer and propose an alternative time. Where possible, we may also offer a refund for any service not provided. We shall not be liable for losses arising from cancellation or delay caused by events beyond our reasonable control, including severe weather, road closures, accidents, or public transport disruption affecting staff arrival.

If the customer is not ready at the agreed time, or if access to the property is blocked, unsafe, or materially different from what was described, we may charge waiting time, unsuccessful attendance costs, or additional labour. A customer who requests a later start, or who causes repeated delays, may be subject to rescheduling or cancellation fees. The customer should ensure that goods are packed, disassembled where necessary, and prepared for loading before the team arrives unless packing has been expressly included in the service agreement.

Our liability is limited to losses directly caused by our negligence, breach of contract, or failure to exercise reasonable care and skill. Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be limited under UK law. Subject to those exceptions, we are not responsible for indirect, special, or consequential losses, including loss of profit, loss of business, or emotional distress.

The customer must ensure that all items are adequately packed and suitable for transport unless we have agreed to pack them. We are not liable for damage resulting from poor packaging, inherent weakness, wear and tear, hidden defects, or items that were already damaged before loading. Fragile items, high-value goods, antiques, glass, electronics, and similar possessions should be declared in advance so that suitable handling arrangements can be considered. The customer should retain proof of value for any item that may later be the subject of a claim.

Where we are responsible for damage to an item, our liability will ordinarily be limited to the lower of the repair cost, replacement value, or an amount reasonably attributable to our proven fault, subject to any applicable insurance arrangement and the facts of the claim. The customer must notify us of any alleged damage or loss as soon as reasonably possible and, in any event, within a reasonable time after the service is completed. We may ask for photographs, receipts, and other evidence to assess the claim.

The customer is responsible for complying with all laws relating to waste, disposal, and environmental protection. If the service includes removing unwanted items, furniture, packaging, or general waste, the customer must ensure that the materials are lawful to collect and dispose of. We do not accept responsibility for waste transferred to us without prior disclosure if it contains prohibited or hazardous materials. The customer must not include items requiring special licensing, treatment, or disposal unless this has been expressly agreed in advance.

Where any item is to be treated as waste, the customer must provide accurate information so that it can be handled in accordance with applicable waste regulations. This includes ensuring that recyclable, electrical, metal, or bulky waste is identified correctly. We may refuse to transport or dispose of items that are contaminated, unsafe, or not suitable for the agreed service. The customer accepts that illegal dumping, fly-tipping, improper transfer, or failure to use an authorised waste route may expose the customer to legal penalties, and we will not be responsible for any such conduct arising from inaccurate instructions or undisclosed materials.

If we collect waste as part of the service, ownership of the waste may pass in accordance with the service agreement once lawful collection has taken place, but only to the extent permitted by regulation. We may require the customer to sign or confirm any necessary declaration about the nature of the waste. Hazardous materials, paint, asbestos, chemicals, medical waste, gas cylinders, combustible liquids, and similar substances are excluded unless a separate written arrangement expressly states otherwise and all legal requirements have been met. The customer warrants that they have the right to dispose of the items and that they are not subject to third-party restrictions.

Customers must provide safe, legal, and reasonable access to the premises at both collection and delivery points. This includes arranging any necessary parking permissions, permits, visitor access, building entry arrangements, lift reservations, or property notifications where required. If the service cannot be completed because access has not been arranged, the booking may still be charged. The customer should also ensure that the pathway, stairwells, and loading areas are free from avoidable obstruction and are suitable for movement of items and equipment.

We are entitled to rely on the information provided by the customer. If the actual conditions differ from those described, including incorrect floor numbers, narrow access, restricted parking, or items heavier than stated, we may make reasonable adjustments to the price or cancel the job where it cannot be safely completed. Our staff may refuse to move any item that they reasonably believe is dangerous, excessively heavy, improperly packed, or capable of causing injury or property damage. Their decision on safety matters is final on the day of service.

All times quoted are estimates unless expressly stated otherwise. While we will make reasonable efforts to arrive and complete the service within the expected timeframe, time-sensitive delays may occur due to traffic, prior jobs, weather, or operational issues. We are not responsible for losses caused by a delay that is outside our reasonable control. The customer acknowledges that a vehicle-based moving service may be affected by road conditions and local restrictions, and that punctuality can never be guaranteed to the minute.

Disputes should be raised promptly and in good faith so that we have an opportunity to investigate and, where appropriate, resolve the matter. The customer should not withhold payment for undisputed sums while a complaint is being reviewed, unless a legal right to do so applies. If a resolution cannot be achieved informally, the parties agree to attempt to settle the issue through reasonable communication and, where suitable, alternative dispute resolution before starting formal proceedings.

These Terms and Conditions are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any dispute or claim arising from or in connection with the service, these terms, or any non-contractual obligation connected with them. If any part of these terms is found invalid, illegal, or unenforceable, that part shall be severed to the extent necessary, and the remaining provisions shall continue in full force and effect.

By booking a Paddington Man And Van service, the customer confirms acceptance of these terms and agrees that the service will be provided subject to the arrangements stated in the booking confirmation. These Terms and Conditions may be updated from time to time, and the version applicable to a booking will be the version in force on the date the booking is confirmed unless otherwise required by law or expressly agreed in writing. The customer is encouraged to keep a copy of the confirmation and these terms for their records.